Aktia
Aktia Bank, which has 55 offices in Finland, wanted to update its image and distinguish itself from its competitors. The aim was to increase sales by e.g. improving the working practices and renovating the image of the offices.
We carried out the project in close cooperation with the client’s design department. In addition to a more family-oriented image, the aim of the interior design solutions was to support the customer’s feeling of the freedom of choice and the new role of the offices as places for different kinds of events, etc. We created a special “Aktia” furniture line which could be used for furnishing individual offices. In order to increase customer flows, a special focus was on the street visibility of the offices. As the project included solutions to improve working practices, we were also responsible for change management aiming at the engagement of the personnel in the new working practices.
In the past five years, we have carried out about twenty renovations in Aktia offices. The increase in sales has been 30 percent. We have also received positive feedback on the enhanced space utilisation and cost-efficient interior design solutions.